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Reservations 0330 094 5919

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Amending or cancelling an existing booking

If you wish to cancel or amend an existing reservation at a Coast & Country Hotel, please contact the hotel directly via their contact details on the website.

Customer service / feedback

If you’re currently at one of our hotels, please raise any queries regarding your stay directly with the hotel team – they will be happy to assist you during your stay.

If you would like to provide feedback regarding a Coast & Country Hotel, please contact our Customer Services Team at

Media enquiries


At Coast & Country Hotel Collection people are the HEART of what we do and, our biggest asset. We believe in empowering our team and putting them in the forefront of everything we do.
We believe, hospitality is an industry of creativity. Our team are creating a product and that doesn’t matter if it’s food, drink, a customer experience or more – there’s always a way to make service more enjoyable for our customers and our team are responsible for this.
We are passionate about our values and we are always looking for like-minded people to join our team, so whether you are looking to launch your career or just looking for a fresh challenge, we’ll have an opportunity to fit your aspirations.To view our current vacancies please visit our Careers Page

General questions, queries or enquiries

Do your hotels accept pets?

Many of our hotels are pet-friendly. Each participating hotel allows up to two domestic dogs per room at a charge of £10 per dog, per night.
Please remember to mention that you are bringing your pet when booking in advance, and check with the hotel directly for any specific pet-related questions.

Does the hotel offer parking?

Parking facilities at the hotels vary, so please check the website for your chosen hotel.

Dining at the Hotel?

For information on Restaurants, opening times and bookings, please contact your hotel directly.

What are the check-in and check-out times?

These vary from hotel to hotel. Please check your confirmation details or contact the hotel directly for more information.


For any other queries – please complete the form below and we will get back to you with a response as soon as possible.

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Head Office

BH Central Services Ltd
Bespoke House
210 Cygnet Court