{"id":479,"date":"2026-09-30T11:12:55","date_gmt":"2026-09-30T10:12:55","guid":{"rendered":"https:\/\/bespokehotels.com\/fernhill-hotel\/?page_id=479"},"modified":"2026-09-30T11:12:56","modified_gmt":"2026-09-30T10:12:56","slug":"faqs","status":"publish","type":"page","link":"https:\/\/bespokehotels.com\/fernhill-hotel\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n    \n    <section class=\"  spacing__md--bottom banner-block-class theme--image\" \n     id=\"\"\n        >\n        <div class=\"banner-block       \">\n\n                            <div class=\" block-bg-img  \">\n                    <img loading=\"lazy\" decoding=\"async\"\n                        src=\"https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-1920x1280.jpg\"\n                onerror=\"this.onerror=null; this.src='data:image\/gif;base64,R0lGODlhAQABAIAAAMLCwgAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw=='; this.srcset='data:image\/gif;base64,R0lGODlhAQABAIAAAMLCwgAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw=='\"\n    alt=\"Fernhill Exterior\"\n    width=\"1920\"\n    height=\"1280\"\n    class=\"\n        object-fit                    \"\n                srcset=\"https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-188x125.jpg 188w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-375x250.jpg 375w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-500x333.jpg 500w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-640x427.jpg 640w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-800x533.jpg 800w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-1024x683.jpg 1024w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-1367x912.jpg 1367w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit-1920x1280.jpg 1920w, https:\/\/bespokehotels.com\/fernhill-hotel\/wp-content\/uploads\/sites\/53\/2023\/04\/61A8356-Edit.jpg 2200w\"\n    \n    sizes=\"auto, (max-width: 48em) 100vw, (max-width: 64em) 75vw, (min-width: 64em) 75vw\">                <\/div>\n            \n            <div class=\"container  w-full\">\n                \n                <div class=\"banner-content-block\">\n\n                    \n                                        \n        \n                                                                        <p class=\"mb-2  overline\">\n                                Fernhill Hotel                            <\/p>\n                                                <h1 class=\"mb-0 flex flex-col\">\n                            Frequently Asked Questions                        <\/h1>\n                     \n                                         \n                    \n                    <!--<div class=\"quotes-svg\">\n                        <svg width=\"20\" height=\"16\" viewBox=\"0 0 20 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                        <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M18.3032 0C14.4505 2.58947 11.5273 5.17851 11.5273 10.1576C11.5273 12.6806 13.055 16 16.0447 16C17.971 16 19.8313 14.6058 19.8313 12.5477C19.8313 10.689 18.4362 8.9628 16.4434 8.9628C15.5134 8.9628 14.9157 9.2943 14.2514 9.82567C14.0518 5.51002 16.0447 3.78385 19.167 1.12877L18.3032 0V0ZM6.94384 0C3.09073 2.58947 0.167969 5.17851 0.167969 10.1576C0.167969 12.6806 1.69565 16 4.68536 16C6.61169 16 8.47152 14.6058 8.47152 12.5477C8.47152 10.689 7.07643 8.9628 5.08358 8.9628C4.15367 8.9628 3.55547 9.2943 2.89119 9.82567C2.69164 5.51002 4.68493 3.78385 7.8068 1.12877L6.9434 0L6.94384 0Z\" fill=\"#4C9B98\"\/>\n                        <\/svg>\n                    <\/div>-->\n\n                                    <\/div>\n\n                                \n                                \n            <\/div>\n            \n\n                            <div class=\"breadcrumbs \">\n\n                    \n                <\/div>\n                    <\/div>\n\n            <\/section>\n\n        \n    \n    \n\n\n    <section class=\" spacing__md--bottom \"\n     id=\"\"\n        >\n        \n        \n        \n            <div class=\"container\">\n\n                                    <header class=\"mb-24  xs:mb-12  text-center\">\n                                                    <h2 class=\"mb-0\">\n                                                            <\/h2>\n                                            <\/header>\n                \n\n                <div class=\"accordion-lockup  row  flex  items-start  xs:flex-wrap justify-center \">\n                            \n                    <div class=\"col  w-8\/12  md:w-full  xs:w-full  accordion\">\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Does Fernhill Hotel have parking?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Complimentary private on-site parking is available for hotel guests.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Does Fernhill Hotel have EV charging points?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. EV charging points are available on site. Please contact Reception for charging details.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        What are check-in and check-out times?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Check-in is from 3pm and check-out is by 11am.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Is breakfast available?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Breakfast is served daily from 7:30am to 9:30am, with a continental buffet and a plated breakfast. Please check your booking details to see whether breakfast is included in your stay.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Does Fernhill Hotel have a restaurant?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Our restaurant overlooks Portpatrick Harbour and the Irish Sea. Dinner is served from 6pm to 8pm, and non-residents are welcome. To reserve a table, call 01776 810220 or email info@bespoke-fernhillhotel.co.uk.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Is Fernhill Hotel dog-friendly?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Dogs are welcome in all bedrooms for a charge of \u00a310 per dog, per night.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Does Fernhill Hotel have accessible rooms?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Please contact the hotel directly before booking to discuss accessible accommodation, your individual requirements and availability, so our team can help you choose a suitable room.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Is Fernhill Hotel suitable for families?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Please contact the hotel directly before booking to discuss suitable accommodation and bed arrangements for your family, confirm availability and the total price for your stay.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Is Wi-Fi available?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Complimentary Wi-Fi is available in Fernhill Hotel\u2019s bedrooms.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        What facilities does Fernhill Hotel have?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Fernhill Hotel offers a restaurant, private gardens, complimentary bedroom Wi-Fi, complimentary on-site parking and EV charging points. The hotel also caters for meetings and weddings. Guests can arrange access to leisure facilities at nearby North West Castle Hotel through Reception.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        Can Fernhill guests use North West Castle Hotel\u2019s leisure facilities?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Yes. Fernhill guests receive complimentary access to leisure facilities at nearby North West Castle Hotel. Please speak to Fernhill Reception before visiting so we can contact North West Castle to arrange your visit. On arrival, please check in at North West Castle\u2019s Reception. Ask our team about the facilities available and any conditions before travelling.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        What payment methods does Fernhill Hotel accept?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Fernhill Hotel is a cashless property. We accept Visa and Mastercard. Cash and American Express are not accepted.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        What is there to do near Fernhill Hotel?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Fernhill Hotel overlooks Portpatrick in Dumfries &amp; Galloway. Explore the harbour, coastal walks and nearby attractions such as Dunskey Castle and Killantringan Lighthouse. Gardens and golf courses are also available in the surrounding area.<\/p>\n                                <\/div>\n                            <\/div>\n                                                    <div class=\"accordion__group\">\n                                <div class=\"accordion__title  flex  items-center  justify-between\">\n                                    <h5 class=\"mb-0\">\n                                        How can I book or contact Fernhill Hotel?                                    <\/h5>\n        \n                                    <span class=\"button  secondary  icon  icon--rounded\">\n                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"8\" fill=\"none\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M12.185 1.158 6.5 6.842.815 1.158\"\/><\/svg>\n                                    <\/span>\n                                <\/div>\n        \n                                <div class=\"accordion__content\">\n                                    <p>Book through the Fernhill Hotel website or call Central Reservations on 0330 094 5918. To contact the hotel directly, call 01776 810220 or email info@bespoke-fernhillhotel.co.uk. For family stays or accessibility requirements, please contact the hotel before booking.<\/p>\n                                <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n\n            <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Fernhill Hotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bespokehotels.com\/fernhill-hotel\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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